Motorkart.ae respects your privacy and is committed to protecting personal information collected from you through our website and mobile application (herein collectively referred to as the “Platform”). This privacy policy governs the way we collect and use information, and by using the services on our Platform (“Services”) you agree to be bound by this policy. All references within this policy to ‘we/us/our’ refer to Motorkart.ae. This Privacy Policy is in addition to any other terms and conditions applicable to the Platform. Specific privacy terms contained in any documents made available by us should be read together with this Privacy Policy.

We are not responsible for the privacy policies of websites to which we link. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We do not make any representations about third-party websites that may be linked to the Platform.

1. Information We Collect

When you use our Platform, we may collect and process the following types of information:

• Personal Information: Full name, email address, phone number, driving license, Emirates ID/passport, residential address, and payment details.
• Usage Information: IP address, browser type, operating system, access times, and browsing behavior.
• Device Information: Information about the device you use to access our Platform.
• Location Information: With your consent, we may collect your geolocation data to provide better services.
• Cookies and Tracking Technologies: Cookies may be used to enhance your user experience. You can choose to disable cookies in your browser settings.

2. How We Use Your Information

We use the collected information to:

• Process and manage bookings for self-drive car rentals
• Verify your identity and documentation
• Improve the functionality and performance of our Platform
• Respond to your queries and provide customer support
• Send transaction-related emails and booking confirmations
• Communicate promotional offers, discounts, or service updates (you can opt-out anytime)
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Payment Gateways: To process your payment securely
• Government Authorities: To comply with legal obligations, traffic fines, or upon lawful request
• Service Providers: Who support our business operations (e.g., cloud hosting, IT support)
• Legal Advisors: For the purposes of managing legal claims and compliance

4. Data Retention

We retain your personal data for as long as necessary to provide services and maintain records in accordance with legal requirements. Data no longer required is securely deleted.

5. Data Security

We use industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data. While we strive to protect your data, no transmission over the internet is completely secure. By using our Platform, you accept these risks.

6. Your Rights

Subject to applicable law, you may:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your data, unless retention is required by law
• Object to the processing of your data for marketing purposes

For any of the above, please contact us at info@motorkart.ae.

7. Marketing Communications

If you opt-in, we may send you promotional messages about our offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Third-Party Links

Our Platform may contain links to external websites. Motorkart is not responsible for the privacy practices of these third-party sites. We encourage users to read their privacy policies before providing any information.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our Platform constitutes acceptance of the updated policy.

10. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.

11. Contact Us

For any questions, complaints, or requests regarding your personal data, please contact us at:

Email: info@motorkart.ae
Address: Motorkart Rent a Car L.L.C, 2nd Floor, Inside First Gulf Center, Office Number -8 , Madina Mall, Muhaisnah 4, Dubai, UAE